We run a transparent pipeline: Report → Triage → Evidence Pack → Action → Outcomes. Below is the short version.

1) Report — A simple form captures story + proof (invoices, messages, photos, call logs).
2) Triage — Quick checks for common red flags (fake locations, duplicate web estates, extreme pricing).
3) Evidence Pack — We consolidate facts and anonymise victims by default.
4) Action — We file to Trading Standards/Police where applicable, submit ASA and platform complaints, and guide chargebacks/Section 75. MPs are briefed with aggregated data.
5) Outcomes — We log takedowns, refunds, and timings publicly.