Built by locksmiths. Governed by standards. Focused on you.
Public Charter
Independent Locksmiths Network
Public Charter (v1.0)
Document ID: ILN-CHTR-001
Version: 1.0
Last updated: 5 Nov 2025
Next review: 5 Feb 2026
Our purpose
Protect the public, support legitimate locksmiths, and help authorities and platforms act on organised rogue activity. We publish clear guidance, escalate evidence, and log real outcomes. No pay-to-play, link-selling, or badge mills.
Our commitments
✓Evidence first. We publish substantiated facts and keep originals securely.
✓Victim-first. We anonymise victims and never share PII without consent or legal basis.
✓Right-to-reply. Referenced parties can submit responses; we fairly summarise or publish alongside.
✓Fair pricing guidance. Typical ranges (not quotes) reviewed with input from working locksmiths.
✓No pay-to-play. Verification is criteria-led and free. We do not sell links, badges, or rankings.
✓GDPR & minimisation. We collect only what’s necessary, encrypt sensitive items, and follow a clear retention schedule.
✓Safeguarding sources. We protect whistleblowers and remove identifying metadata where appropriate.
✓Impartiality & conflicts. We declare conflicts and separate evidence from opinion.
✓Transparency. We publish monthly outcomes (refunds, takedowns, complaints filed) and our methods.
✓Corrections. We fix errors quickly and record changes in a public log.
How to hold us to account
- Raise a concern: /complaints
- Request a correction: /right-to-reply
- See outcomes & changes: /outcomes and /transparency
Scope & limits
This charter governs our public communications, verification criteria, evidence handling, and reporting. It does not replace Police or Trading Standards, and it is not a substitute for legal advice.
Versioning & changes
We review this charter at least quarterly. Substantive changes are logged on /transparency with dates and rationale.
Signatures
Lead Convenor
Independent Locksmiths Network
Legal/Defamation Reviewer
Independent Locksmiths Network
For verification or right-to-reply enquiries, see Governance & Ethics.